Refund policy
At EnXora, we want you to be completely satisfied with your purchase. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
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Be in the same condition as when you received it.
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Be unworn, unwashed, unaltered, and undamaged.
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Have all original tags attached.
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Be in its original packaging.
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Include the receipt or proof of purchase.
Items that do not meet these requirements may not be eligible for a return.
How to Request a Return
Before sending any items back, you must contact us at:
Please include your order number and the reason for your return.
Once your return request has been approved, we will provide instructions on how to proceed.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
We will evaluate the issue and work to provide an appropriate solution.
Non-Returnable Items
We do not accept returns for:
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Customized or personalized products.
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Gift cards.
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Items that have been worn, washed, altered, or damaged after delivery.
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Items without their original tags.
Items marked as Final Sale are not eligible for returns unless they arrive damaged, defective, or incorrect.
Return Shipping Costs
If you are returning an item due to a change of mind, an incorrect size selection, or another reason that is not the responsibility of EnXora, you will be responsible for the return shipping costs.
If you receive an incorrect, defective, or damaged item due to an error by EnXora, EnXora will cover the return shipping costs.
Exchanges
If you would like a different size or item, the fastest way to make an exchange is to request a return for your original item and, once the return is accepted, place a new order.
Orders Shipped to the European Union
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, as provided by applicable law, without giving a reason.
The item must be in the same condition as when you received it, unworn, with its original tags and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
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